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Unfortunately, we are unable to make manual changes to an order once it has been placed. Please ensure when you place your order that you double-check the selected styles and sizes in your cart prior to proceeding to the checkout.
Address change
We would suggest reaching out to the courier company (DHL or USPS) to have this parcel redirected to your preferred address. As we are not the receiver, we are unable to do this on your behalf for security purposes.
Item change
We suggest you make a separate order for the preferred item and send back the other one once you've received your original order. From there, so long as the return is in its original condition, we will be able to issue you a refund for the original (just be sure to let Customer Service know here)
After your order has been placed, it will be processed and prepared right away - we want to get your new Bydee pieces to you ASAP!
If you wish to cancel your order, please get in touch with our Customer Service Queens here within 1 hour of placing your order, and we will try our best to accommodate your request. Due to quick turn around times, this is not always possible.
Please note: Most orders are shipped within the same business day, so if it is too late to intercept, we ask that you wait until the order arrives and follow the applicable return procedure.
Once you’ve picked out and ordered your Bydee Piece, you’ll receive an email confirmation with your order details. If you don’t receive it, please double-check your spam folder or reach out to our Customer Service Queens here
We know the feeling of being obsessed with something and not being able to get it yet! We aim to restock our most popular prints and styles every 6-8 weeks but sometimes this varies.
Our best advice is to sign up for our email newsletter here to stay up to date with all our upcoming restocks and new collection launches.
You can also sign up for our product notifications to be emailed as soon as a particular item is restocked - you’ll find where to do this on the product itself.
If you have a question about a specific collection restock please reach out to our Customer Service Queens here or use our chat bot for an overview of all upcoming restocks!
At the moment we are an exclusively online business making our website the only place you are able to purchase Bydee products. However, keep an eye out on our social media platforms as we have some exciting movements on the horizon. As soon as you can shop Bydee anywhere else, we’ll make sure you know about it!
Unfortunately, many manufacturers rip off small labels like Bydee, and it is truly devastating to see our hard work copied.We can assure you these are not the same product and the quality will be nowhere near the same as a Bydee piece. Not to mention we use certified Repreve fabric, made from post-consumer material, you can even find the certification labels on our pieces.
If you see someone claiming to sell our products or using our designs please contact us here with a photo so we can look into it!
Please see here for our Shipping Time Frames.
Please note: Any orders placed that include items for pre-order or delayed dispatch will be dispatched once all items are available, as a singular delivery.
Yes! We know sometimes you would prefer to keep your celeb status a secret and have us ship to your PO Box 😉 We use DHL Express and they ship to PO box
Please note: We cannot ship to armed forces addresses, so please ensure the PO box provided is off base.
We love that you want to get your pieces ASAP!
We try our best to send out your Bydee orders on time each day. This means all orders received by 11 am Monday-Friday will be shipped out by our Warehouse Queens on the same day. Otherwise, your order will be processed and dispatched from our warehouse the next business day.
Once it is picked up by DHL, your Express Shipping timeframe will commence! We use the fastest shipping method available. Unfortunately, there can sometimes be Delays in shipping timeframes, and these are out of our control. If you have any concerns about your parcel’s delivery timeframe once it has been dispatched, we encourage you to get in touch with the postage/courier service as they will be able to provide you the most up-to-date information.
Selecting Shipping Protection at the checkout is a really smart move! Shipping Protection covers your Bydee pieces from loss, damage and theft in the delivery process. This means that if your Bydee piece is mishandled by the courier service, you are able to make a claim through Bydee’s Shipping Protection policy and we can replace your Bydee piece(s). In the unlikely event that your parcel has been mishandled, please click here to lodge a claim.
Not to worry!
Reach out to our Customer Service Queens here and they will create a store credit to the value of the items ordered (This does not include shipping or shipping protection costs) You will need to repurchase shipping again on your new order, as the same tracking details from your previous order can not be used. Simply because each tracking number is unique and, once created and scanned through transit, can not be used again.
When refunding an item:
Bydee Shipping Protection covers the subtotal of the order. Shipping costs, taxes and the protection fee are not included.
When replacing an item:
Bydee Shipping Protection covers all costs in relation to the replacement of the order. This includes any shipping fees, duties and taxes.
Claim Filing Requirements
Claims Reporting Time Frame(s):
It is understood and agreed that the following timelines for claims transmittal must be adhered to for a claim to be processed:
All other claims should be filed as soon as discovered but no later than 30 days from the last checkpoint.
Packages labelled "return to sender":
**Please note: Claim Reporting timeframes apply.
Delivered to the wrong address:
Orders stuck in customs:
Orders marked as unfulfilled or unshipped:
Delivered but missing packages:
For packages marked "delivered" yet not received are considered stolen and must be filed within 5 days of the “delivered” date.
Damaged items:
Exclusions:
While rare, shipping companies can occasionally misplace packages, so we offer shipping protection for our customers.
We encourage you to lodge an enquiry with the shipping company to investigate this, and if you need any information from us to further your case, please reach out to our Customer Service Queens here. We will also be more than happy to lodge an inquiry on our end, just include that request in your email!
Bydee is not liable for packages determined by postage services to be lost/damaged/stolen. Once the package leaves our warehouse, it is considered to be in the custody of the courier, and the responsibility lies with them.
Services shall be governed by and construed in accordance with the laws of Australia.
We know how frustrating it is when your parcel doesn’t arrive when expected!
To lodge a claim, please do here and tick the box "I have shipping protection for this order".
Our Customer Service Queens will then review your claim and let you know the next steps of your claim.
Time frames for lodging your claim:
- Within 7 days of the due date of the shipment if marked Delivered
- No sooner than 10 days after the last checkpoint for domestic shipments (and 10 days for international shipments, but not later than 30 days from the last checkpoint.
In the event of theft, upon Bydee’s discretion, we may require a police report to be filed with the local authorities attesting to the theft of the covered property. Security video showing evidence of theft may substitute for a police report.
We accept returns for change of mind, size changes and style changes in exchange for a store credit. To lodge a return for store credit, please use our returns portal here.
Once we receive your return, we’ll process your store credit, and then you will be able to reorder the style/size you would like, provided we have it in stock!
Due to high demand, we do not offer exchanges as we can’t guarantee that the item/s will be in stock once we receive your return.
Please know that all items in our SALE section are final sale, they will not be restocked and can not be returned.
If an item is out of stock, please sign up for the Product’s “back in stock” email notifications to stay informed on when it will be back. You’ll find this on the product itself on our website!
Need it sooner? Reach out to our Customer Service Queens to see if we can make it happen here!
Yes absolutely! Just email our customer service queens here.
We're so sorry you ended up with a piece that isn't top quality! This is certainly not what we expect our customers to receive. Please follow the below steps and we will get this sorted for you ASAP!
Please let us know at [email protected] that you have lodged a Return and from here, we can get to work setting you up with a pre-paid Returns label and all the info you need to know to make the return at your earliest convenience.
From there we will issue a replacement or refund depending on whether the item is in stock.
We’re so sorry you ended up with the wrong piece! This is certainly not the experience we expect our customers to have with us at Bydee. Please follow the below steps and we will get this sorted for you ASAP!
1. Please lodge a return through our portal here and select "Incorrect Order" for the item(s) you are returning.
2. Next, select DHL to have a Return Label generated for you. Please allow up to 24hrs for this label to come through.
3. You will need to upload photos onto our Returns Portal of the item(s) you received, inclusive of the parcel you received them in. Please ensure the photos are clear so that we can review this as part of our process and make sure we get your correct pieces to you ASAP! It additionally helps us if you are able to include a picture of the photo card you received with your Order stating who packed it!
4. Ensure you fill out your returns card that came with your order.
5. Please let us know here when you've shipped your incorrect item(s) back. Once we have confirmation of this, we can get to work to send out your correct Order immediately!
It is not recommended. As you are located in the US or internationally, your return is processed by our returns partner, so you don't need to wait for it to get back to us in Australia. This means your return will ONLY be approved for the items you selected in the portal.
If you decide to go ahead and return additional items, you won't be able to process this through the portal. Please email Customer Service at [email protected] to let them know exactly what you are returning with the following information:
Please note your credit may be incorrect as our returns partner can only approve what was processed by you through the portal. You will need to reach out to our Customer Service Queens to have this corrected once your credit comes through.
Once we receive your return, we aim to process it within 3 business days. Once we have processed it, you’ll receive a separate email from Bydee with your store credit. This email will feature your unique store credit code that you can use on your next Bydee order.
If your store credit voucher email doesn’t come through right away, please check your spam folder.
If your return has already been delivered and we still haven’t processed it within our 3 day timeframe, please get in touch with us here. Please include the tracking details in your email so we can get this sorted for you.
As they always say, knowledge is power! We want you to know what to do next so make sure you check your email or junk folder for the email containing all the details on what to do next (this email is automatically sent to you once your return has been lodged). If you have checked your email folders and still can’t find the email, contact our Customer Service Queens here and we’ll help you out!
Please note, for security purposes, we can only send the store credit to the email you are contacting us on.
This is issued via the email you ordered with. Please check your junk/spam folders. If you still can't find it contact our Customer Service Queens here and they will help you out!
please note, due to security reasons we are only able to issue the credit to the email you are contacting us from.
Your store credit is valid for 12 months so you can be sure that if there isn’t something you want to use it on right now, there certainly will be within this time! Your store credit can be used storewide, online only. Happy Shopping!
All items in our SALE section are final sale, and can not be returned unless faulty or damaged.Storewide discounts or sales running for a limited amount of time are valid for a store credit of the amount paid at the time of purchase. Bydee does not accept exchanges of size, style, or refunds. If an item purchased during a sale of this kind are returned for credit, any replacement items will need to be purchased at the value they are listed for at the time of repurchase.
The collection-specific size guides can be found on the product pages. Please make sure you have selected the style and print you wish to buy to ensure the sizing chart is accurate!
We've made some changes to our sizing and added the XS size, which has slightly impacted the measurements of all sizes. We recommend checking the size guide specific to the product you are purchasing to ensure you find the right size for you.
If you’re still unsure which size to buy, please get in touch with our helpful Customer Service Queens here for tailored sizing advice. Please include your measurements for your bust, waist, high hip and bottom, and your usual clothing size (including the country you are from) so we can provide accurate sizing advice to help you find your perfect Bydee piece!
To measure, please follow these instructions:
We suggest measuring four key points on your body to find your perfect size. It's best to wear as little clothing as possible when taking these measurements. We recommend holding the measuring tape flush against your body, ensuring not to pull too tightly for the most accurate measurements. If you don't have a tape measure, you can use a piece of string and measure it with a ruler afterwards!
Bust
Measure around your chest at the fullest point of your bust with no bra.
Waist
Measure around the narrowest part of your waist.
High Hip
Measure around your hips at the very top of your hip bone.
Bottom
Measure around the widest part of your bottom.
Hot Tips
We at Bydee know that all bodies are different - that’s what keeps things interesting! Our sizing runs true to our cm/inch size guide (ensure you are measuring as per the image on the guide).
If you’re still unsure which size to buy, please contact our helpful Customer Service Queens for tailored sizing advice. Please include your measurements and usual clothing size (including the country you are from) so we can provide you with accurate sizing advice to help find your perfect Bydee piece!
We have a filter feature on our website to help you find your perfect Bydee bikini!
1. Select swimwear on the banner, and you will see these options:
2. Just click through and shop your desired styles!
Still can't find what you are looking for or need help with ready-to-wear? We’d be more than happy to help! Please contact our Customer Service Queens here. Be sure to include your measurements so we can assist you properly. If you aren’t quite sure how to measure yourself, follow the image instructions on our page here.
Our Customer Service Queens are trained in providing tailored sizing & style advice, so the more detail you provide us, the better we can help!
We don't use padding or cups in our swimwear as we use high quality double lined Italian Lycra. This adds a thickness to our pieces that makes padding an unnecessary step for our designs.
If you wish to add padding or cups, you can make a small incision on the inside layer of the fabric where you can slide padding or cups in and out without the material fraying.
To ensure the long-lasting quality of your Bydee pieces, we recommend following the below care instructions.
We encourage you to avoid machine washing your swimwear pieces with detergents and bleach as these are too strong for swimwear fabrics. Hand washing will ensure your Bydee Swim pieces retain their colour & shape. If you choose to use detergent to hand wash your Bydee swimwear pieces, we suggest using a mild fragrance-free or a mild detergent specifically designed for swimwear fabrics. Please note that exposure to sun cream, tanning lotion, and high levels of chlorine and magnesium can damage and/or discolour your swimwear pieces. Please also be cautious of rough surfaces, which can cause pulling and snagging.
If you have any further questions on caring for your Bydee pieces, please click here and our Customer Service Queens will assist you!
For detailed care instructions, please refer to the individual care label on your resort wear piece.
To ensure the long-lasting quality of your Bydee pieces, we recommend following the below care instructions.
Bydee encourages you to follow the above instructions when caring for your pieces, as we do not take any responsibility for ruined or damaged garments due to poor washing and handling care.
If you have any further questions on caring for your Bydee pieces, please click here and our Customer Service queens will assist you!
From us to you - Earn points to redeem on purchases across our site and get Bydee Babes Club member-only offers, rewards and exclusive first access to launches, sales and events. It’s the rewards program that treats you every time you treat yourself!
Join here
As a Bydee Babes Club member, you can enjoy birthday vouchers, and receive exclusive emails detailing launches, sales with events and more!
Unlock new levels of the club as you move through the rewards program.
Dont have an account? Join here
To update your details, just head to “my account”, and you can update from there!
For your birthday, you can also add this on the Rewards page.
Earn 1 point for every $1 spent! Sign up for exclusive access, offers and earn points to spend on your next purchase!
Dont have an account? Join here
You can use your discount by entering the code emailed to you at checkout under the “Discount code or voucher” field. This is visible after entering your shipping address.
This is also how you use your points and birthday vouchers!
Please note that reward discounts cannot be used in conjunction with any other discount codes.
Dont have an account? Join here
Make sure you check your junk/spam folder in case it's ended up there! If you still can't find it contact us here and our Customer Service Queens will help you out!
Please note that reward discounts cannot be used in conjunction with any other discount codes.
Your rewards tier is calculated based on the total of your purchases made both online and in-store over a 12-month period from when you joined!
Once you reach a level, you will stay at that level and be able to enjoy the benefits for 12 months. If your spend increases during that time and you upgrade to the next level, you will be notified, and you will hold the higher level for 12 months from the date the new level was obtained (this becomes your new review date).
For example, if you earn 300 points and achieve Silver Babe status, you will hold that Level status for 12 months. If you reach 600 points earned within that time, you will be upgraded to Gold Babe, and you will hold that level status for 12 months from that date.
Dont have an account? Join here
Points should instantly reflect in your account. If not, please refresh your browser and clear your cache.
Please note: points for reviews will only count one time per product, per email.
Still can't see them? Reach out to our customer service queens here, and they will assist!
Dont have an account? Join here
The Bydee Babes Club rewards program has had an upgrade! As a member, you’ll continue to receive exclusive emails, offers and earn points when you shop…It’s the rewards program that treats you every time you treat yourself!
Rest assured, your current points balance has been transferred to the new & improved rewards program. You may notice your points look different, but they equate to the same amount & are the same value. Please note our new rewards program is 1 point per $1. Go on, have a look; you might have some points to spend!
The Bydee Babes Club rewards program has had an upgrade! As a member, you’ll continue to receive exclusive emails, and offers and earn points when you shop…It’s the rewards program that treats you every time you treat yourself!
Due to the change in platforms, you will no longer see your previous reward history. However, rest assured, your current points balance has been transferred to the new & improved rewards program to the same value. Our new rewards program is 1 point per $1. Go on, have a look; you might have some points to spend!
When you have gained enough points to redeem a rewards discount, log into your account and head to the account page!
From here, select “Redeem Now” and follow the prompts. Your discount code will then be sent to the email address associated with your account!
If you can’t see it in your inbox, please check your junk/spam folders, and if you still can't find it, reach out to our customer service queens here, and they will assist!
*Rewards discounts are Valid for 90 days, minimum spend of $100 and cannot be used in conjunction with any other discount codes.
Dont have an account? Join here
You can redeem your points for a discount code as soon as you hit 200 points or save them for a larger reward later!
$20 reward voucher: 200 points (minimum spend $100)
$30 reward voucher: 300 points (minimum spend $100)
$50 reward voucher: 500 points (minimum spend $100)
To redeem your points, just head to your account page and select “redeem now”. You will then receive an email with your unique discount code to enter at checkout!
*Rewards discounts are Valid for 90 days, minimum spend of $100 and cannot be used in conjunction with any other discount codes.
Dont have an account? Join here
Rewards are valid for 90 days after redemption of points to a discount code. If you wish to build your points to redeem a higher value, please ensure you use your points within a 12-month period.
Birthday rewards are valid for 30 days from receiving the discount code.
Please note that rewards discounts cannot be used in conjunction with any other discount codes.
Please log in to your account and go to your 'Rewards History' at the top of the page to see how much the discount is valued at. Happy Shopping!
While others might forget, we never will! If you're a Level 1, 2, 3 or 4 member, you'll receive a special discount from us each year on your birthday to celebrate!
Just be sure to add your date of birth to your online account before your birthday, and you will receive your discount code via email!
The birthday rewards are:
Babes club: $10 -$150 minimum spend
Silver Babe: $20 - $150 minimum spend
Gold Babe: $25 - $150 minimum spend
Platinum babe: $30 - $150 minimum spend
*Birthday discounts are Valid for 30 days, minimum spend of $150 and cannot be used in conjunction with any other discount codes.
Dont have an account? Join here
If you have added your birthday to your account, you will receive your voucher via the email address you provided on your birthday!
If you can’t see it in your inbox, please check your junk/spam folders, and if you still can't find it, reach out to our customer service queens here, and they will assist!
Dont have an account? Join here
If you the Bydee Babes Club after your birthday, you will receive the discount on your first birthday, which falls after joining the Bydee Babes Club.
If you were already a member before your birthday and didn’t receive your gift or can't find it, please contact our customer service queens here, and they will assist you!
*Birthday discounts are Valid for 90 days, minimum spend of $100 and cannot be used in conjunction with any other discount codes.
As our AU and US stores operate independently, rewards members can unfortunately not transfer points between the two stores.
If you reside outside Australia, you may be subject to Duties and taxes on your order. These are unfortunately not able to be waived or reduced as they are a government requirement when buying goods from Australia.
If this is not relevant to you and you are still experiencing issues, please contact our customer service queens here, and they will assist!
Unfortunately, gift card purchases do not count towards your points. Points will be issued against the order on which the voucher is redeemed.
You can view your points and Bydee Babe Club level by signing into your account, and it will be right there for you on the account page!
Dont have an account? Join here
Give your friend $15 off their first order & receive 150 points! (worth $15).
This is only eligible if your referral is a first-time customer. The $15 voucher can be used on any purchase over $100. Points will be added to your account once the referral has made a purchase.
Dont have an account? Join here
We make a conscious effort to be plastic-free in all aspects of our business.
All orders are sent out in mailer bags made from 100% biodegradable and compostable materials. Not only do we send orders packaged sustainably, but we have also partnered with our ethical manufacturers to receive all shipments plastic free.
Our carry bags in-store are also recyclable (Just remove and reuse the ribbon!)
We don’t claim to be perfect, but we always promise to be ever-evolving as we
strive to build upon our sustainably conscious practices.
We are committed to continue doing better and making responsible choices, so it's easy for you to make them too.
Bydee is passionate about sustainability and doing our part to inspire positive change. For this reason, we are making the conscious decision to adhere to our mission and opt out of consumer-driven promotional sales such as Black Friday and End of Financial year.
You can find all items currently on sale here for swim and here for resort wear.
Storewide discounts or sales running for a limited time are valid for a store credit of the amount paid at the time of purchase. Bydee does not accept exchanges for size, style, or refunds. If an item purchased during a sale of this kind is returned for credit, any replacement items will need to be purchased at the value they are listed for at the time of repurchase.
We absolutely do and that’s a great gift idea. You can click through here to purchase a Bydee gift card.
We offer a variety of gift card values online. Once you have selected your amount and checked out, your Bydee gift card will be generated and emailed to you, ready for use.
You will receive your Bydee e-gift card within 24 hours of purchase via email. You can then send it directly to your loved one or print and gift away!
Gift cards are delivered by email only. To redeem, simply enter your gift card number and pin at the checkout.
Please note: gift cards cannot be used to purchase other gift cards.
Just contact our Customer Service Queens here and they can resend this to you!
Please note, we can only re-send gift cards associated with the email you are contacting us from for security reasons.
Gift cards are valid for 3 years and can be used sitewide!
We accept payment through Bydee Gift Cards, Afterpay, Klarna, Paypal and all major debit and credit cards, including AMEX.
Unfortunately, we cannot process payments via telephone or email.
Please note that orders placed through PayPal will not be fulfilled until the payment is no longer pending.
Our jewelry is 14K gold plated on a brass metal base. The pieces feature a range of natural stones and Cubic Zirconia along with some glass beads & stones.
Additionally, we use e-coating on our pieces. E-coating involves plating the metal with a thin, clear ceramic layer, which creates a barrier between the metal and the environment, protecting it from tarnishing. This process also makes the metal hypoallergenic, allowing those with metal allergies to wear our jewelry comfortably.
To learn more about an individual piece, we recommend checking out our product page or getting in touch with our amazing Customer Service Queens.
Our jewelry is gold-plated, and whilst minimal exposure to water is okay, we recommend reducing this exposure as much as possible to get the most out of your Bydee pieces.
Additionally, we use e-coating on our pieces. E-coating involves plating the metal with a thin, clear ceramic layer, which creates a barrier between the metal and the environment, protecting it from tarnishing. This process also makes the metal hypoallergenic, allowing those with metal allergies to wear our jewelry comfortably.
No, we are pleased to say that all Bydee jewelry is crafted without nickel or lead.
Our jewelry is crafted to last; however, taking the time to care for your pieces properly will also ensure longevity; we recommend following our care instructions below:
When not wearing your jewelry, store in a cool, dry place.
With consistent wear, natural oils and dust can build up on your favorite jewelry pieces. To remove any build-up, we recommend using a gentle polish cloth without chemicals. Please avoid harsh cleaning or polishing chemicals.
After wearing your jewelry, gently wipe it down to remove any natural oils or products.
We accept returns for change of mind, size changes and style changes in exchange for a store credit.
Need more help? We recommend getting in touch with our amazing Customer Service Queens.
Our bikinis have charms attached as pictured, but our Ópa collection will arrive without them.
We've designed five exclusive detachable gold-zinc alloy charms for the Ópa collection. Personalise your Zephyrus, Chrysanthe and Thálassa swim pieces by selecting a charm to attach as soon as they arrive!
The charms will arrive in a set of three or five (depending on the style you have purchased) and are designed to attach to the hardware at the centre front and tie closures of your swim pieces.
When you purchase a swim piece from the Ópa collection, you'll be prompted to add a set of charms to your cart when selecting your size.
Please note that these detachable charms are exclusive to our Ópa collection.
Our bikinis have charms attached as pictured, but our Ópa collection will arrive without them.
We've designed five exclusive detachable gold-zinc alloy charms for the Ópa collection. Personalise your Zephyrus, Chrysanthe and Thálassa swim pieces by selecting a charm to attach as soon as they arrive!
Each Ópa charm features a clasp closure so you can easily attach it to the hardware at the centre front and tie closures of your Ópa swim pieces.
To attach your charms to your Ópa swim pieces, gently apply pressure to the gold clasp to open it, then hook the charm onto the hardware. You can even add multiple charms to your pieces or mix and match by purchasing additional charm packs.
Please note that these detachable charms are exclusive to our Ópa collection.
Our Bydee Charms are made from gold-zinc alloy.
Want extra charms? Our Ópa charms are available for purchase in packs so you can mix and match babe!Please note that these detachable charms are exclusive to our Ópa collection.
Need help now?
Chat live with our friendly Customer Service Queens! Monday - Friday 3pm-10pm PST / PSDT
Live chat not available?
View our FAQs or email us and we'll get back to you within 24 hours.
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